Privacy Policy

Australian Peptides respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect and why.

Information we collect

We collect only the information needed to process and deliver your order and to respond to your enquiries:

• Contact and delivery details — your name, email address, phone number and shipping address, provided at checkout;
• Order information — the products, quantities, prices and any notes you submit;
• Enquiry details — the information you send us via the support form or by email.

We do not collect or store payment card details. Payments are made manually (for example by PayID or Wise) outside our website, so card and bank data never passes through our systems.

How we use your information

We use your information to confirm and dispatch your order, send order and shipping updates by email, provide customer support, and meet our legal and record-keeping obligations. We do not use your details for unrelated marketing without your consent.

How your information is stored

Order and enquiry data is stored securely using Google Firebase (Firestore), hosted in Google Cloud's Sydney (australia-southeast1) region. Transactional emails are sent through our email provider. Access is restricted to authorised personnel.

Disclosure to third parties

We never sell your personal information. We share it only where necessary to fulfil your order or run our service — for example with delivery carriers, our email provider, and our hosting/payment infrastructure providers — and only to the extent required. Some of these providers may store data on secure servers, which we take reasonable steps to ensure handle information consistently with the APPs.

Cookies and site data

Our website uses your browser's local storage to remember your cart contents and light/dark theme preference. These are functional only and are not used to track you across other websites. We may use standard, aggregated analytics to understand how the site is used and improve it.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing support@australianpeptides.net. We will respond within a reasonable time. If you have a privacy concern, you can also contact the Office of the Australian Information Commissioner (OAIC).

Data retention

We keep order records for as long as needed to fulfil orders, provide support, and comply with our legal and tax obligations, after which they are securely deleted or de-identified.

Contact

For any privacy question or request, email support@australianpeptides.net.